Yes.
We provide 95% uptime on the OxFlow services.
We provide and four hour response time for new issues, during business hours: 8am to 5pm Pacific Time Zone.
Resolution time is dependent on the nature of the issue and varies.
We have a rapid response service for Level 2 clients which increases response and resolution time commitments by a factor of 4, please let us know if you would like more details on that.