Joe Speciale

Senior Business Systems Analyst
Joe is a Senior Business Systems Analyst with a wide range of technical skills and 25 years of experience. He possesses an in-depth understanding of business processes and data as well as an ability to design and deliver robust solutions. His refocus on cloud based systems development in the non-profit sector brings a deep understanding of the distinctive data and development characteristics of these systems.

Mark Westwind

CRM Senior Developer
Mark Westwind has over 30 years professional and technical experience working with businesses, community agencies and non-profit organizations. Mark's technical background includes designing, developing, deploying and supporting data management systems, creating websites and wikis, and implementing customized SaaS CRM and ERP systems. Mark is also principal at Westwind Associates.

Kirk Watson

CRM Practice Lead
Kirk brings more than 15 years of experience with systems and technical implementations. His experience as a technical project lead allows him to ensure both momentum and requirements clarity. Kirk has an ability to see both the forest and the trees, and delivers technology which works for the client environment. Kirk is also principal at Causeway Interactive.

Danielle Sly

Senior Salesforce Administrator
Danielle has more than 20 years of experience in business analysis and reengineering systems and processes, from large corporations to small nonprofits. She dove head first into the Salesforce ecosystem in 2017 and hasn't looked back. Her focus and expertise encompass end-user training, business analysis, technical debt remediation, third-party implementations and general administrative support. She holds seven Salesforce certifications. Her interests include running, hiking and traveling with her family.

Jason Gardy

Data Systems Architect
Jason brings more than 15 years of data system design, implementation, integration and analytics to our delivery team and combines both business process expertise with deep technical skills to operationalize systems. In addition to architecture and consolidation/integration projects, Jason is lead designer on our "Integration Frame" service and leads our development team on that product's journey to market. Jason is also Principal at "781 Group"

Thong Bui

Data Analyst & Architect
Thong brings more than 20 years of database architecture and application integration expertise to our team. His formal training in Data Science and years of operationalizing systems moves our clients forward faster! Technologies used include: AWS, mySQL, mongoDB, Oracle, XML, SQL, PL/SQL, Unix, Java, Python, Storm, Spark.

Jared Fine

Senior Systems Designer
Jared brings 10+ years of technical design and systems engineering to our team. With focus and clarity, he helps our operations sustain our team as well as prepares us for each step forward we take. Jared's management of our technical infrastructure affords the Open-Issue team reliable, secure and right-fit systems with which we provide our services.

Minh Ma

CRM Senior Developer
Minh has been working with data and software for more than 20 years. His expertise ranges from SQL and data analysis to custom software development and integrations. He started to work with Salesforce since 2010 and has done numbers of data migrations from SageCRM, Goldmine, Redtail, MS CRM, etc. into Salesforce platform. He is also a software developer holding Salesforce Admin, Salesforce App Builder, Salesforce Developer I certifications. He currently works with Salesforce and Workato helping businesses automate and optimize processes across multiple silos.

Thomas Groden

Founder & Principal

Thomas began his career in data systems in 1990 after leaving his home of Chicago for a life in the San Francisco Bay Area. He is a Senior Technical Consultant and Business Analyst with more than 20 years of experience in systems design, data conversions and technical team management. He has worked with large and small organizations, corporate and nonprofit.

Thomas is a graduate of Loyola University of Chicago in Economics and Finance. His interests include languages, discrete math, gardening and swimming.

Thomas is the primary contributor to the xrmdata blog.